DIGITAL CRM FOR BANKING, INSURANCE AND FINANCIAL SERVICES
CUSTOMERNEXT delivers the best digital customer journeys for retail banking, corporate banking, life insurance, general insurance and other financial services. Our solution combines our codeless architecture, proprietary seven layers of visual designers, automated intelligence and experience management capabilities to deliver seamless omni-channel customer experience.
Think CUSTOMERNEXT as Lego blocks that can be mixed and matched, dragged and dropped to create beautiful and personalized end user journeys for acquisition, on boarding, customer service, and self service portal in digital banking embedded anywhere and in any device.
The key to an implementing great digital journey software lies in addressing the following challenges:
1) How to improve customer acquisition and reduce the lead conversion cycle?
2) How to create an intelligent 360 view of customers that provides every detail at a single glance?
3) How to cross-sell products across multiple channels on a single platform?
4) How to converge multiple digital campaigns across product lines while providing visibility across channels?
5) How to reduce process cost and wastage while conforming to compliance and audit standards?
The financial services market is going through many transformations. In addition, customers are more demanding and more informed, expecting convenience, simplicity and frictionless journeys at their fingertips. They have the upper hand, particularly online and via mobile devices.
Digital banking ensures that customers get more convenience and better customer experiences than competition. Thus allowing practioners to corner the market. Customer loyalty and retention, the two crucial pillars in measuring business success, are created by combining delightful experiences and smart interactions. And this can be achieved with CUSTOMERNEXT through visual designers.
CUSTOMERNEXT can offer you the following benefits:
1) A single solution to quickly acquire and convert leads.
2) Dynamically engage with customers and create more dynamic contextual experience on the go.
3) Increase customer acquisition and profitability.
4) Automate decisioning journeys to deliver instant fulfillment.
5) Incredibly flexible visual designers that streamlines superior customer interactions.